Swash Cleaning Ltd
Help Center
The Swash Help Center connects you to product guides, onboarding materials, and real humans. Start with the resources below or contact us for personalised assistance.
Get immediate help
Phone
03300 436 345
support@swashcleaning.co.uk
Response within one working day.
In-app chat
Available inside the admin dashboard and scheduler for authenticated users.
Popular topics
- Setting up cleaner routes in the 4-week scheduler.
- Connecting GoCardless and understanding the 30-day free trial billing timeline.
- Managing quote pipelines and assigning cleaners in bulk.
- Resolving offline quote sync queues.
Need a walkthrough? Email us a Loom/phone recording of the issue and we will reply with a tailored fix.
Escalation
Critical incidents (platform outage, failed Direct Debit runs, or data access concerns) receive priority handling. Call the support line and mention “Priority Incident” to be routed directly to the on-call engineer.